Terms & Conditions

Introduction

Welcome to the Dr Priya Verma Clinic (“Clinic”). These terms and conditions ("Terms") govern the use of services provided by the Clinic, including consultations, aesthetic treatments, and related services. By booking an appointment, receiving a consultation, or undergoing treatment at the Clinic, you agree to abide by these Terms. We recommend you read them carefully before booking an appointment. If you have any questions or concerns regarding these Terms, please contact us prior to booking or receiving treatment.

Consultations

Patient safety and wellbeing is of the utmost importance to us at the Dr Priya Verma Clinic. For that reason, we recommend that all new patients attend an initial consultation with one of our qualified practitioners prior to any treatment. During this initial consultation, we will assess your suitability for treatment, discuss potential outcomes, and inform you of any risks and aftercare instructions. No treatment will be carried out without prior informed consent from the patient. Consultation fees are non-refundable but fully redeemable against treatments performed within 12 months. If patients are deemed unsuitable for treatment due to medical reasons, Consultation fees may be refunded at the discretion of the Clinician.

Bookings and Cancellations

Appointments must be scheduled in advance either by phone, email, or through our online booking system. We will confirm all bookings via your preferred communication method. A minimum of 48 hours' notice is required to cancel or reschedule an appointment. Patients who cancel, reschedule or fail to attend their appointment with less than 48 hours’ notice will automatically forfeit any deposit or Consultation fee paid. Persistent no-shows may result in future booking restrictions.

Deposits and Payments

All appointments at the Clinic require a deposit to secure the booking. If patients are deemed unsuitable for treatment due to medical reasons, deposits may be refunded at the discretion of the Clinician. If an appointment slot is being reserved for a patient, they are given a grace period of 48-hours to pay their deposit before the slot is released. If the appointment is within 48 hours, deposits must be paid at the time of booking. All treatments must be paid in full on the day of treatment. All prices are subject to change without notice; however, the price quoted at the time of booking will be honoured for that course of treatments. We accept cash, major debit/credit cards, and bank transfers.

Packages

Treatment packages (courses of treatments) require full payment upfront and are valid for 12 months. Any courses of treatments not taken within 12 months from the date of purchase will be forfeited. Clients who choose to cancel mid-treatment may not be entitled to a full refund for unused sessions, unless you are deemed medically unsuitable by the Clinician. In the event a refund is valid, the remaining value of your package will be calculated by the Clinic.

Late Arrivals

Consultation/Treatment may not be carried out if you are more than 10 minutes late for your appointment. Please notify the Clinic if you are running late and we will do our utmost to accommodate you however we cannot guarantee.

Liability

It is essential that patients provide complete and accurate medical information prior to treatment. This includes disclosing any medical conditions, allergies, medications or past procedures that may affect the outcome of the treatment. It is the patient’s responsibility to inform the Clinic of any changes to their health, medication or medical history between treatments. Failure to provide accurate medical details could lead to complications for which the Clinic will not be held liable.

Aftercare

Each treatment comes with specific aftercare instructions, which will be provided at the end of the procedure. It is the patient’s responsibility to follow these instructions to ensure optimal results and reduce the risk of complications. Failure to follow aftercare instructions may result in undesirable outcomes or complications, for which the Clinic cannot be held liable. In cases of doubt, patients should contact the Clinic for advice.

Refunds

We will not offer refunds for treatments that have been provided in good faith where the patient is dissatisfied with the outcome or if the patient has had an adverse reaction to treatment. We encourage patients to discuss their concerns during follow-up appointments, where we will explore any potential adjustments. For pre-paid packages, refunds on unused sessions will be considered on a case-by-case basis depending on the reason for discontinuation and timing of the request. If a refund is valid, an administration fee of 30% of the amount paid will apply.

Children and Pets

Strictly no children under the age of 18 or pets are permitted in the clinic at any time.

Feedback

If you have any concerns, complaints or constructive feedback, we encourage you to share your thoughts with us directly in writing at info@drpriyaverma.com. We will acknowledge all written concerns within two working days and aim to provide a full response within twenty eight working days. If we need more time, we will let you know and give you an estimated timeframe for our response.

Privacy and Confidentiality

We take the privacy of our clients seriously and are committed to protecting your personal data in line with the General Data Protection Regulation (GDPR). We will collect, process, and store your information in accordance with UK data protection laws. Your personal information will be used solely for the purpose of providing you with treatments and ensuring the best possible service. We will not share your information with any third parties without your consent, except where required by law. All treatment records are confidential and stored securely. Clients may request access to their personal information or treatment history at any time by contacting us directly.

Changes to Terms and Conditions

We reserve the right to amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon being posted on our website or communicated to you through other channels. Patients are encouraged to review these Terms regularly to ensure they are aware of any updates. By continuing to use our services, you agree to be bound by the most recent version of the Terms.

Last Updated: [November 2024]